An upgrade to Exchange 2010 pretty much hosed many of our company Droid X devices. As you can imagine this is a Systems Administrators nightmare. After an entire day of research and troubleshooting we discovered that users who had the latest version of Touchdown were OK. Older version of Touchdown were dead in the water so make sure to upgrade your app for an immediate fix.
Our problem was that not all of our users use Touchdown so the native Android email client went kaput. This is a known issue and Google actually fixed the problem however it is up to the Carriers (cough Morotola/Verizon cough) to deploy the patch. Since we (like most users) don't root our phones to the latest and greatest, we were in a pickle.
Our problem was that not all of our users use Touchdown so the native Android email client went kaput. This is a known issue and Google actually fixed the problem however it is up to the Carriers (cough Morotola/Verizon cough) to deploy the patch. Since we (like most users) don't root our phones to the latest and greatest, we were in a pickle.
The fix?
Immediately move your Droid users to Exchange 2010 and bring up Properties/Security of the Exchange user account, click on Advanced and enable the checkbox "Include inheritable permissions from this object's parent" Once we did this, all mail flowed through the native Droid email client immediately. Hopefully this will save you from the pains that I had to experience today.
